Sending & Requesting Money

How to charge for extras or refund a client

Plans change after a booking is paid. A guest gets added. The client wants a special bottle of wine. Or something fell short and you want to give a little back.

You can now handle both from the booking itself. Use Request Money to charge for something extra, and Send Money to refund. No cancelling and rebooking, and no chasing the client for cash on the side, so every euro stays on the record and you get paid properly.

How it works

Request Money, to charge for something extra

1. Open the booking: On any paid booking, tap Request Money.
2. Enter the amount and reason: Type the extra amount and a short reason. The reason is required, and the client sees it.
3. Check the breakdown: You'll see the new total with the extra added as its own line.
4. Send it: We send the client a payment link by email and chat. It stays valid for 48 hours.
5. The client pays, or doesn't: If they pay, the booking updates and you're both notified. If they decline or the link expires, the booking stays exactly as it was, and you can send a new request.

Send Money, to refund a client

1. Open the booking: On the same paid booking, tap Send Money.
2. Enter the amount and reason: Type how much to return (up to 100% of the booking) and a short reason.
3. Check the breakdown: You'll see the original amount, the amount you're returning, and the new total.
4. Confirm: This one is final, so review it first. The refund goes back through the client's original payment method, so you do not pick it.
5. We handle the rest: The refund processes automatically, the client is notified, and you'll see it marked complete.

Common questions

• How long does the client have to pay a request? 48 hours. After that the link expires and the booking is unchanged, so you can send a fresh request if you're still in time.
• Is there a limit on what I can request? No hard cap, but the client can decline anything that feels off. Keep it fair and always explain it in the reason.
• Can I cancel a request I already sent? Yes. You can retract a request while it's still unpaid.
• How long until a refund reaches the client? It depends on their method. With cards it can take up to 10 days to show; with PayPal it's usually quick. The client sees a clear estimate.
• Can I undo a refund? No. Once you confirm Send Money, it's final, which is why the breakdown comes first.
• Can I run a request and a refund on the same booking at once? No. Only one active adjustment per booking at a time.