Terms and conditions

Terms and Conditions — Chefs

Introduction and Acceptance. These Terms and Conditions for Chefs ("Chef Terms") govern your use of the Take a Chef platform, its associated services including the Private Chef Manager ("PCM"), and the PCM Marketplace ("Marketplace"), as a Chef. By registering as a Chef on Take a Chef, using PCM, or accepting Bookings through the Marketplace, you agree to these Chef Terms, forming a binding agreement between you and Take a K2K, S.L. ("TAC"), the company behind Take a Chef.

You should also review our Privacy Policy and any applicable platform guidelines, which are incorporated into this agreement. If you do not agree to any part of these Chef Terms, you may not offer services through the Take a Chef platform, PCM, or the Marketplace.

Definitions

1. TAC means Take a K2K, S.L., a Spanish limited company that operates the Take a Chef platform and provides the Private Chef Manager (PCM) software and the Marketplace.
2. Platform means the online marketplace operated by TAC under the "Take a Chef" brand, where Chefs can receive and manage client bookings, including the Marketplace.
3. PCM means Private Chef Manager, a suite of software tools provided by TAC to help Chefs manage their bookings, clients, and business operations.
4. Marketplace means the white-label marketplace operated by TAC under the Private Chef Manager brand at privatechefmanager.com, through which Partners offer Chef services to their Clients.
5. Partner means a corporate entity, concierge service, villa, OTA, or other business intermediary that operates a branded Marketplace storefront and facilitates Bookings on behalf of Clients.
6. Chef means an independent service provider registered on the Platform to offer personal chef services. Chefs are not employees, agents, or representatives of TAC.
7. Client means an individual or group using the Platform or the Marketplace to request or book personal chef services.
8. Concierge means a third-party representative (not a TAC employee) who books and manages services on behalf of a Client through the Marketplace.
9. Booking means a confirmed agreement between a Chef and a Client (or a Client through a Partner) for the provision of services at a specific time and location, facilitated through the Platform or the Marketplace.
10. Booking Value means the total price payable by the Client for the Chef service booked through the Platform or Marketplace.
11. Offer means a proposal or quote provided by a Chef to a Client in response to a booking request, typically including menu, pricing, and service details.
12. Net Amount means the amount payable to the Chef after deduction of TAC's commission and applicable fees.
13. TAC Commission means the percentage-based fee charged by TAC to Chefs on the value of confirmed Bookings. For Marketplace Bookings, this is referred to as the Marketplace Commission.
14. Marketplace Commission means the commission percentage of the Booking Value agreed with the applicable Partner, charged to the Chef for intermediation services provided through the Marketplace.
15. System Usage Fee means a technology and platform fee of 2.9% of Booking Value, charged separately to the Chef for Bookings received from Take a Chef, Marketplace and other partners.
16. External Channel means a third-party platform or service integrated with PCM or used by a Chef to receive bookings outside of the Platform.

1. About Us and the Platform Structure

Take a K2K, S.L. ("TAC") is the operating company behind Take a Chef, a digital platform connecting independent Chefs with Clients seeking personal culinary services. TAC provides the technology infrastructure, payment processing, customer support, and administrative services that enable Chefs to discover Clients and manage their bookings.

TAC also operates the Marketplace, a white-label booking platform accessible at privatechefmanager.com. The Marketplace enables Partners—such as concierge services, luxury villas, OTAs, and corporate entities—to offer Chef services to their Clients through branded storefronts powered by TAC's technology. Bookings made through the Marketplace are subject to the same terms as bookings made through the Take a Chef platform, with additional provisions outlined in these Terms. The Marketplace is not a separate legal entity; it is a service provided by TAC.

In the context of the Marketplace, TAC also acts as the technology and payment infrastructure provider for Partners, facilitating bookings between Partners' Clients and Chefs.

TAC's Role: TAC is not a party to the Chef-Client service agreement. TAC's role is to facilitate introductions, manage bookings, process payments, provide communication tools, and mediate disputes. TAC does not employ, manage, or supervise Chefs. The Chef is an independent contractor entirely responsible for the quality, legality, and execution of all services provided to Clients.

Your Role as a Chef: As a Chef on the Platform or Marketplace, you are an independent service provider. You are responsible for (a) delivering high-quality personal chef services in accordance with these terms, (b) maintaining all necessary certifications and licenses, (c) managing your own business, including pricing, availability, and scheduling, (d) complying with all applicable laws, and (e) maintaining professional liability insurance if operating in jurisdictions where this is recommended or required.

2. Chef Registration

2.1 Registration Requirements

• To register as a Chef on the Platform or Marketplace, you must be at least 18 years old.
• Provide accurate, complete, and truthful information, including your full name, email address, phone number, and professional background.
• Verify your email address and phone number.
• Provide proof of qualifications, certifications, or professional experience (e.g., culinary diploma, professional references, portfolio).
• Undergo any identity verification and background screening required by TAC or applicable law.
• Accept these Chef Terms and agree to maintain compliance with all applicable laws and regulations.

2.2 Professional Licenses and Certifications

You are solely responsible for obtaining and maintaining all licenses, permits, and certifications required by your jurisdiction to provide personal chef services. This may include food handling certifications, health department permits, and professional chef credentials. You acknowledge that you have verified the legal requirements for personal chef services in each jurisdiction where you intend to operate.

You must maintain current documentation of all licenses and certifications and provide copies to TAC upon request.

2.3 Background Screening and Compliance

TAC may conduct background checks, reference verification, or other screening procedures to ensure the safety of Clients and the integrity of the Platform. You agree to cooperate fully with any such screening and to disclose any relevant information about your background, criminal history, or professional conduct. TAC reserves the right to refuse registration or to terminate your account if you do not meet TAC's standards or if you provide false or misleading information.

2.4 Account Maintenance and Updates

You must keep your profile information up to date, including your availability, pricing, menus, and contact details. You must respond to booking inquiries and platform communications within the timeframes specified by TAC. If your information becomes inaccurate or your contact details change, you must update your account immediately.

3. Your Relationship with Clients

3.1 Direct Service Provider Relationship

You are the direct service provider to the Client. The Client engages your services for the specific event or booking. The relationship between you and the Client is professional but does not create an employment relationship with TAC. You are responsible for all aspects of your service delivery, including menu planning, shopping, food preparation, serving, and cleanup.

3.2 Client Communication

Effective communication is essential. You must respond to Client inquiries within 24 hours. Upon confirmation of a booking, the Platform will facilitate the exchange of contact details between you and the Client to coordinate service details. However, payment disputes or formal complaints must always be directed to TAC, not resolved independently with the Client.

3.3 Service Customization and Flexibility

You are expected to be flexible and responsive to Client preferences. The service should be customized to the Client's needs within the scope of the booking. If a Client requests changes to the menu or service scope after confirmation, you should communicate any additional charges clearly and confirm the Client's agreement before proceeding.

3.4 Professional Conduct

As an independent professional, you are expected to maintain the standards of conduct appropriate to your profession. This includes punctuality, courteous communication, and respect for the Client's property and privacy. Conduct that materially undermines the Client's experience or violates their trust may result in suspension or termination of your account.

3.5 Client Safety and Data Protection

You must protect Client information and privacy. You agree not to share Client contact information, photos, or personal details without their explicit consent. You must comply with all applicable data protection laws, including GDPR where applicable. Any unauthorized use of Client information for marketing or other purposes is strictly prohibited.

3.6 Insurance and Liability

You are responsible for obtaining adequate professional liability and personal injury insurance. TAC does not provide insurance for your services. In the event of an accident, injury, or damage to Client property during your service, you are liable for the damages. Clients may pursue legal action against you directly.

3.7 Marketplace Bookings and Partner Interactions

When you accept a Booking through the Marketplace, the Client may have been introduced by a Partner (such as a concierge service, villa, STR agency, or OTA). In such cases, your primary obligation remains the delivery of the Service to the Client. You must follow the same standards of professionalism, quality, and communication as for direct Platform bookings.

Partners may relay specific instructions, preferences, or requirements on behalf of their Clients. You must accommodate reasonable requests communicated through the Platform. Any disputes regarding Partner instructions should be escalated to TAC.

Concierges booking on behalf of Clients will have access to manage the booking. You must treat Concierge communications with the same professionalism as direct Client communications.

4. Booking and Cancellation Policies (Chef)

4.1 Booking Acceptance and Confirmation

When a Client submits a booking request through the Platform, you have 24 hours to respond with an Offer (a proposal including menu, pricing, and service details) or to decline. If you accept, the booking is confirmed when the Client accepts your Offer and makes payment. Once confirmed, both you and the Client are bound to the booking agreement.

4.2 Chef-Initiated Cancellation Policy

You may cancel a confirmed booking only in exceptional circumstances (illness, family emergency, etc.). If you cancel, the Client receives a full refund regardless of timing. Cancellations are subject to the following consequences:

• More than 15 days before the Service: No penalty. TAC will assist the Client in finding an alternative Chef.
• 8 to 15 days before the Service: TAC may issue a warning and your reliability rating may be affected.
• Less than 8 days before the Service: TAC may suspend your account pending review. Repeated last-minute cancellations may result in account termination.

TAC reserves the right to reassign the booking to another available Chef.

4.3 Client-Initiated Cancellation

Clients may cancel bookings according to the cancellation policy published on the Platform. Depending on the timing of cancellation, you may or may not be compensated. TAC will communicate Client cancellations to you promptly.

4.4 No-Show and Late Cancellation Policy

If you fail to appear for a confirmed booking, this is considered a serious breach of these Chef Terms. A no-show results in immediate payment of the full Booking Value to the Client as compensation. Additionally, TAC may suspend your account pending review and potential termination.

4.5 Force Majeure

In the event of unforeseeable circumstances (natural disaster, pandemic, government lockdown, etc.) that make performance impossible, both parties may be relieved of their obligations. You must notify TAC and the Client immediately and provide evidence of the force majeure event.

4.6 Rescheduling and Modifications

If you and the Client agree to reschedule a booking, the modification must be confirmed through the Platform. Rescheduling requests made more than 15 days before the original Service date will be processed without penalty. Requests made within 15 days are subject to the applicable cancellation policy timelines. TAC must be informed of any rescheduling.

4.7 Disputed Cancellations

If a Client disputes the cancellation of a booking or claims that you cancelled without valid reason, TAC will investigate and make a determination. TAC's decision is final for platform administration purposes, without prejudice to any mandatory rights or legal remedies available to either party under applicable law.

4.8 Marketplace Booking Cancellation Policy

The following cancellation terms apply to all Bookings (both Platform and Marketplace), unless otherwise specified in the Chef's Offer for direct Platform bookings:

• More than 15 days before the Service: Client receives a full refund; the Chef is not compensated.
• Within 24 hours of payment (if the Service is more than 3 days away): Client receives a full refund; the Chef is not compensated.
• Less than 15 days before the Service: No refund to the Client; the Chef is compensated.

In the event of a Chef-fault cancellation on a Marketplace Booking, TAC may reassign the Service to another available Chef.

5. Financial Terms for Chefs

5.1 Commission Structure and Payment

TAC charges Chefs a commission on each confirmed Booking. The commission percentage is determined by your Chef tier or membership level and is communicated in your account dashboard. Your Net Amount is calculated as: Booking Value minus TAC Commission minus any applicable fees or chargebacks.

5.2 Marketplace Bookings and Commission

For Marketplace Bookings, TAC charges a Marketplace Commission as a percentage of the Booking Value, as agreed with the applicable Partner. Additionally, a System Usage Fee of 2.9% of the Booking Value applies. The System Usage Fee is invoiced separately and is not deducted from the client payment flow.

Example for a Marketplace Booking of EUR 1,000: Client pays EUR 1,000 through the Marketplace. TAC retains EUR 200 (20% Marketplace Commission) and disburses EUR 800 to the Chef. TAC invoices the Chef separately for EUR 29 (2.9% System Usage Fee). The Chef's net proceeds are EUR 771.

5.3 Payment Processing and Bank Details

All Client payments are processed through TAC's payment gateway. You must provide valid bank account details for payment disbursement. Payments to Chefs are typically processed daily, depending on TAC's standard payment cycle. You are responsible for ensuring that your bank information is accurate and up to date.

5.4 Invoicing and Tax Compliance

You are responsible for invoicing your Clients for the full Booking Value if required by law or by your business structure. TAC may provide transaction receipts or invoices for record-keeping purposes, but these are not substitutes for your own professional invoicing. You are responsible for all tax obligations, including VAT (if applicable in your jurisdiction) and income tax reporting.

5.5 Currency and Exchange Rates

Booking Values are displayed in the currency specified by the Client's location or the Platform. If payment is made in a different currency, TAC will convert it at the prevailing exchange rate. Any currency conversion fees or losses are borne by the Chef.

5.6 Chargebacks and Payment Disputes

If a Client initiates a chargeback or payment dispute with their payment provider, TAC will investigate and attempt to resolve the matter. If the chargeback is upheld, the disputed amount is deducted from your account with TAC. Repeated chargebacks may result in suspension or termination of your account.

5.7 Payment Holds and Account Freezes

TAC may temporarily hold or freeze your account funds if there is a pending dispute, investigation, or suspected violation of these Chef Terms. Payment holds typically remain in place until the matter is resolved. TAC will notify you of the reason for any payment hold.

5.8 Minimum Payment Threshold

TAC may establish a minimum payment threshold (e.g., EUR 50) before processing a disbursement. If your earnings fall below this threshold at the end of a payment cycle, your funds will be carried over to the next cycle.

5.9 Marketplace Payment Flow

For Marketplace Bookings, the Client pays 100% of the Booking Value through the Marketplace. TAC retains the Marketplace Commission (20%) and disburses the remaining 80% to the Chef's registered account. TAC invoices the Chef monthly for the Marketplace Commission and the System Usage Fee, which may appear as two line items on a single invoice.

For fiscal and tax compliance purposes, the Chef shall issue an invoice to the Client for the full Booking Value (100%). However, actual payment is collected and processed exclusively through the Platform.

6. Content and Profile Guidelines

6.1 Profile Accuracy and Authenticity

Your Chef profile must be accurate and representative of your actual qualifications, experience, and services. You may not use a profile photo that is not your current likeness. All descriptions, certifications, and experience claims must be truthful. Misrepresenting yourself or your services is grounds for immediate account termination.

6.2 Professional Photo Standards

Your profile photo should be professional and recent. Food photos should showcase your actual work (dishes you have prepared). You may not use stock photos or images from other sources without clear attribution or permission. Low-quality or inappropriate images may be removed by TAC.

6.3 Menu Descriptions

Your menus must include clear descriptions of each dish, ingredients, and any dietary information (e.g., vegetarian, vegan, gluten-free, allergens). You must be prepared to deliver exactly what is described in your menu. If you are unable to prepare a specific dish due to ingredient availability, you must inform the Client before confirming the booking.

6.4 Pricing Transparency

Your pricing must be transparent and clearly displayed. All prices shown are the Booking Value charged to the Client. You may not add hidden fees or surprise charges to Clients. Any additional charges (e.g., for special ingredients, travel, additional staff) must be agreed upon and clearly documented before the booking is confirmed.

6.5 Prohibited Content

You must not include any content that is offensive, discriminatory, illegal, or misleading. This includes hate speech, sexual content, or any material that violates applicable laws. Violation of this policy will result in immediate removal of the content and potential account suspension.

6.6 Reviews and Ratings

After each booking, Clients may leave reviews and ratings on your profile. All reviews are verified and correspond to confirmed bookings processed through the Platform. You acknowledge that reviews are published as submitted and that TAC does not edit review content. You must not solicit fake reviews or ask Clients to rate you favorably. If TAC enables a review response feature in the future, responses must be professional and constructive.

6.7 Content Removal and Account Suspension

TAC reserves the right to remove any content from your profile that violates these terms. If violations are serious or repeated, your account may be suspended or terminated. You will be notified of the reason for any content removal.

7. PCM Services and Integrations

7.1 PCM Software Features

TAC provides you with access to PCM (Private Chef Manager), a software platform that includes features such as booking management, Client communication, menu management, scheduling, and payment tracking. PCM is provided on an "as-is" basis. TAC may update, modify, or discontinue PCM features at any time.

7.2 Data and Reporting

PCM provides reporting tools that allow you to track your bookings, earnings, and Client feedback. All data on PCM is provided for informational purposes. You are responsible for maintaining accurate business records. TAC does not provide tax or accounting advice.

7.3 API Access and Third-Party Integrations

TAC may offer API access to PCM data for your own systems or third-party integrations. Any use of the API must comply with TAC's API terms and data protection policies. You must not use API access in any way that violates these Chef Terms or applicable law.

7.4 Service Availability and Support

While TAC will make reasonable efforts to maintain platform availability, TAC does not guarantee uninterrupted access to PCM. TAC is not liable for any damages resulting from platform downtime or technical issues. You should maintain backup communication methods with your Clients in case of platform outage.

7.5 No Obligation to Use PCM

While TAC provides PCM as a management tool, you are not required to use PCM for all aspects of your business. However, all bookings through the Take a Chef platform or Marketplace must be managed through the official Platform channels.

7.6 PCM Training and Documentation

TAC provides documentation and support resources for PCM usage. You are responsible for familiarizing yourself with the platform and its features. TAC may offer webinars or training sessions at its discretion.

7.7 Marketplace Integration

The Marketplace is a core feature of the PCM ecosystem. By maintaining an active Chef profile, your menus and availability may be displayed on Partner Marketplace storefronts. You acknowledge that:

• Your profile, menus, photographs, ratings, and reviews may be displayed on one or more Partner Marketplace storefronts.
• Bookings originating from the Marketplace are subject to the Marketplace Commission and System Usage Fee described in Section 5.
• You may not contact Partners' Clients outside of the Platform or attempt to bypass the Marketplace for future bookings.
• TAC may use your name, likeness, and menu descriptions for Marketplace promotion.

8. Quality and Compliance Standards

As a Chef on the Take a Chef platform, you are expected to maintain high standards of professionalism, hygiene, and service quality. These standards protect Clients, maintain the reputation of the platform, and ensure the success of your Chef business.

8.1 Food Safety and Hygiene

You must comply with all local food safety regulations and hygiene standards. This includes proper food storage, handling, and preparation. You must maintain a clean kitchen and workspace. You must not serve food that is spoiled, expired, or unsafe. If a Client reports illness or food poisoning, you may be liable for damages and disciplinary action.

8.2 Ingredient Quality

You must use high-quality, fresh ingredients appropriate to the menu and the Booking Value. Using low-quality or expired ingredients is a violation of these terms and may result in disciplinary action or account termination.

8.3 Professional Presentation

Your dishes must be professionally prepared and presented. The Chef's conduct, dress, and demeanor should reflect professionalism. Your service should enhance the Client's dining experience.

8.4 Accessibility and Accommodations

You must be prepared to accommodate Clients with dietary restrictions, allergies, mobility challenges, or other special needs, provided such accommodations are reasonable and communicated in advance. If you cannot accommodate a request, you must inform the Client before accepting the booking.

8.5 Punctuality

You must arrive on time for all bookings. Late arrival (more than 15 minutes) without communication is a serious violation. Repeated lateness may result in account suspension.

8.6 Property Respect

You must treat the Client's property with respect. You are responsible for any damage to the property caused by your negligence or misconduct during the Service.

8.7 Disruptive Behavior and Violations

You must not engage in disruptive, offensive, or illegal behavior during a booking. Any behavior that is unsafe, discriminatory, or violates the Client's privacy or property may result in immediate account suspension and potential legal action.

8A. Service Standards

The following service standards apply to all Bookings processed through the Platform and the Marketplace. These complement the general quality standards in Section 8:

8A.1 Service Execution

The Chef advertised on the Marketplace must be the one who delivers the Service. Any replacement or substitution without prior approval from the Partner or TAC constitutes a serious breach. Cooking must take place primarily on-site. Any pre-prepared elements must be disclosed in advance. All cooking processes must comply with sanitary and hygiene standards.

8A.2 Dietary Requirements

The Chef must strictly comply with all allergies and dietary restrictions communicated for the Service. Failure to comply with dietary requirements, particularly regarding allergens, is considered a critical breach.

8A.3 Cleanliness and Wrap-Up

Upon completion of the Service, the Chef must clean all kitchen and working areas, clean the dining area, remove all trash, and leave the property in its original condition.

8A.4 Guest Experience

The Chef shall present dishes professionally, explain the menu and ingredients, and adapt the service to the Client's preferences. Professional attire and conduct are required throughout. The consumption of alcohol or any substances during the Service is strictly prohibited.

8A.5 Incident Reporting and Resolution

If an incident occurs during a Marketplace Service, the Chef must report it to TAC immediately. TAC will facilitate the resolution process between the Chef, the Partner, and the Client.

Upon receiving a valid complaint, TAC may temporarily hold the Chef's payment pending resolution. The Partner and the Chef are encouraged to reach an agreement, with TAC facilitating throughout. Compensation guidelines are as follows:

• Minor Service Issues - issues that do not materially affect the overall experience (e.g., over/undercooked items, late arrival <30 min): Compensation up to 25% of Booking Value.
• Service Quality Failures - issues that directly affect the quality of the experience (e.g., frozen ingredients, late >1h, different chef without approval): Compensation up to 50% of Booking Value.
• Serious Failures - issues that prevent the Client from enjoying the service (e.g., ignored allergies, unsanitary practices, service abandonment): Compensation up to 100% of Booking Value.

Refunds are funded from the Chef's payout. TAC's commission is reduced proportionally to the refund percentage.

9. Non-Circumvention and Exclusivity

9.1 Direct Booking Prohibition

You agree not to contact Clients directly to offer services outside the Platform or to arrange direct payments that circumvent TAC. Any attempt to bypass TAC's commission is a serious breach of these Chef Terms.

9.2 Scope of Prohibition

The non-circumvention obligation applies to all Clients you meet through the Platform, including Clients who do not book, Clients who cancel, and Clients whose bookings have been completed. It applies for 12 months after your first contact with a Client.

9.3 Consequences of Circumvention

If you circumvent TAC, you are liable to pay TAC an amount equal to what TAC's commission would have been (typically 15-25% of the Booking Value, or 20% for Marketplace bookings). In addition, TAC may suspend or terminate your account.

9.4 Non-Circumvention Obligations Extended

This non-circumvention obligation extends to Clients and Partners introduced through the Marketplace. You must not accept off-platform Bookings from Clients or Partners who were introduced through the Marketplace.

9.5 Platform Exclusivity

While you may accept bookings through other platforms or channels, you may not use the Take a Chef Platform or Marketplace to recruit Clients for other services or platforms. You may not misrepresent your services or availability to TAC.

9.6 References and Testimonials

You may mention your participation in the Take a Chef platform in your external marketing, provided you do not suggest that TAC endorses your services or that TAC is responsible for their quality.

9.7 External Channels and Integrations

If you connect your Chef profile to External Channels (such as other booking platforms), you must ensure that all bookings are tracked and properly reported to TAC. Any bookings sourced through External Channels but facilitated through the Platform remain subject to TAC's commission structure.

10. Dispute Resolution and Complaints

10.1 Reporting a Complaint

If a Client files a complaint against you (e.g., quality issues, cancellation disputes, behavioral concerns), TAC will notify you and provide details of the complaint. You have 48 hours to respond with your account of the incident. Timely responses are critical, as Partners and Clients require prompt resolution.

10.2 TAC Investigation

TAC will investigate the complaint by reviewing communications, transaction records, and feedback from both parties. TAC may request additional information or documentation from you or the Client.

10.3 Dispute Outcomes

Based on its investigation, TAC may:

• Dismiss the complaint if it appears to be without merit.
• Award compensation to the Client from your payout if the complaint is upheld.
• Issue a warning or require corrective action if the complaint indicates a training or process issue.
• Suspend or terminate your account if the complaint indicates a serious violation of these terms.

10.4 Appeals

If you disagree with TAC's decision, you may appeal within 14 days by providing additional evidence or arguments. TAC's final decision is binding and cannot be appealed further through the Platform.

10.5 Legal Disputes

For disputes that cannot be resolved through TAC's complaint process, you may pursue legal action according to the dispute resolution provisions in these Chef Terms (see Section 15: Dispute Resolution and Governing Law).

11. Suspension and Termination

11.1 Grounds for Suspension

TAC may suspend your account if:

• You violate these Chef Terms.
• You receive multiple complaints about service quality or conduct.
• You fail to respond to Platform communications or dispute resolution requests.
• Your credentials or licenses expire or are revoked.
• There is evidence of fraud, misrepresentation, or illegal activity.
• You breach the non-circumvention or exclusivity obligations.

11.2 Suspension Procedure

If TAC suspends your account, TAC will notify you of the reason, the duration of the suspension, and any conditions for reinstatement. During suspension, you may not accept new bookings. Existing bookings may be reassigned to other Chefs at TAC's discretion.

11.3 Grounds for Termination

TAC may terminate your account permanently if:

• You commit a serious violation of these Chef Terms (e.g., food safety violations, harassment, illegal activity).
• You remain suspended for an extended period and do not meet reinstatement conditions.
• You provide false or misleading information in your profile or registration.
• You engage in repeated violations despite previous warnings.
• TAC determines in its sole discretion that your participation is no longer appropriate.

11.4 Termination Procedure

Upon termination, your account will be closed and you will no longer be able to accept bookings. TAC will calculate any outstanding payments owed to you or any amounts owed to TAC. TAC may hold funds to cover any chargebacks, refunds, or legal claims.

11.5 Right to Appeal

If your account is suspended or terminated, you may appeal TAC's decision within 14 days. You must provide detailed information about why you believe the decision was incorrect or unfair. TAC will review your appeal and provide a final response. TAC's decision on appeal is binding.

11.6 Post-Termination Restrictions

After termination, you may not create a new account under the same name, email, or identity without TAC's explicit permission. Attempting to circumvent termination by creating a new account is grounds for legal action.

11.7 Re-registration

If your account is terminated, you may apply for re-registration after a period of time (typically 6-12 months), provided that the circumstances that led to termination have been resolved. Re-registration is at TAC's sole discretion.

11.8 Effect on Bookings

In the event of account termination, any confirmed bookings will be reassigned to other Chefs if possible. Clients will be notified and offered refunds or alternative services.

11.9 Survival of Obligations

Upon termination, certain obligations survive, including the non-circumvention obligation (Section 9), confidentiality (Section 13), and your liability for any damages you cause (Section 12).

12. Limitation of Liability

TAC provides the Platform and PCM on an "as-is" basis without warranties of any kind, whether express or implied. To the maximum extent permitted by law, TAC is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities. TAC's total aggregate liability to you for any claims relating to these Terms or the Platform is limited to the greater of (a) the total commissions paid by you to TAC in the six (6) months preceding the claim, or (b) EUR 500.

These limitations do not apply to: (a) liability arising from TAC's intentional misconduct (dolo) or gross negligence (culpa grave); (b) liability for death or personal injury caused by TAC's negligence; or (c) any liability that cannot be excluded or limited under applicable law. TAC's liability as an intermediary platform is limited to platform-related issues (technical errors, payment processing failures, data breaches attributable to TAC) and does not extend to the Chef's on-site service execution.

13. Confidentiality and Privacy

You agree to keep confidential all information about the Platform, other Chefs, Clients, and TAC's business practices. You must not disclose Clients' personal information without consent. You must comply with all applicable data protection laws, including GDPR.

In the context of bookings, TAC acts as data controller for account data, payment processing, and platform operations (including Marketplace bookings). The Chef acts as an independent data controller for personal data processed during service execution (Client names, dietary restrictions, addresses). TAC's Privacy Policy governs the collection and use of your personal information and is available at takeachef.com/privacy.

14. Intellectual Property

All content on the Platform, including logos, text, graphics, and software, is owned by TAC or its licensors. You are granted a limited license to use the Platform for its intended purpose. You may not copy, modify, reproduce, or distribute Platform content without permission. Any menus, photos, or other content you upload to the Platform may be used by TAC for marketing or platform improvement, provided that your name and likeness are credited.

15. Dispute Resolution and Governing Law

15.1 Informal Resolution

Before initiating formal proceedings, you agree to attempt informal resolution of any disputes with TAC. You must contact TAC in writing describing the dispute and proposing a resolution. TAC will respond within 30 days.

15.2 Optional Arbitration

If informal resolution fails, both you and TAC may agree to submit the dispute to arbitration under the rules of the Madrid Court of Arbitration. The tribunal shall consist of a single arbitrator, proceedings may be conducted in English or Spanish, and the seat of arbitration shall be Madrid. This arbitration option requires both parties' consent at the time of the dispute and does not constitute a pre-dispute mandatory arbitration agreement. The arbitrator's decision is final for platform administration purposes, without prejudice to any mandatory rights or legal remedies available under applicable law.

15.3 Governing Law and Jurisdiction

These Chef Terms are governed by and construed in accordance with the laws of Spain. Any disputes not resolved through informal resolution or voluntary arbitration shall be submitted to the courts of Madrid, Spain.

15.4 Contact Information

Take a K2K, S.L. (Take a Chef) - Valcarlos 36, 3B, 28050 Madrid, Spain. Email: [email protected].

15.6 Entire Agreement

These Chef Terms, together with the Privacy Policy and any applicable platform guidelines, constitute the entire agreement between you and TAC regarding your use of the Platform and Marketplace. Any previous agreements or understandings are superseded.

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We welcome you as a valued Chef on Take a Chef and look forward to helping you grow your personal chef business. By adhering to these Terms and delivering exceptional experiences, you contribute to a thriving community where clients and chefs can enjoy the benefits of a trusted platform.

Terms and Conditions — Clients

Introduction and Acceptance. These Terms and Conditions for Clients ("Client Terms") govern your use of the Take a Chef ("TAC") online platform and the PCM Marketplace to request or book personal chef services. By accessing the TAC platform or the Marketplace, creating an account, or confirming a booking, you agree to be bound by these Client Terms, as well as our Privacy Policy and any other referenced policies. If you do not agree to these terms, you may not use the Platform or the Marketplace.

1. The Platform and Parties Involved

Take a K2K, S.L. ("TAC") operates the Take a Chef Platform, an online marketplace where independent Chefs offer personal culinary services to Clients. The Platform includes the PCM Marketplace, a white-label booking experience accessible through Partner-branded storefronts at privatechefmanager.com. Whether you book through the Take a Chef website or through a Partner's Marketplace, these Client Terms apply equally.

Your primary contract for chef services is always with the Chef, not with TAC or the Partner. TAC's role is to facilitate the connection, manage the booking process, process payments, and mediate disputes. Chefs are independent service providers and are not employees of TAC.

2. Definitions

1. TAC means Take a K2K, S.L., the Spanish company operating the Take a Chef platform and the Marketplace.
2. Platform means the online marketplace operated by TAC where Clients can discover and book Chef services.
3. Chef means an independent service provider offering personal chef services through the Platform or Marketplace.
4. Client means you, an individual using the Platform or Marketplace to request or book personal chef services.
5. Booking means a confirmed agreement between you and a Chef for the provision of personal chef services on a specific date and location.
6. Booking Value means the total price you pay for the Chef service.
7. Offer means a proposal from a Chef including the menu, pricing, and service details in response to your booking request.
8. Marketplace means the white-label marketplace operated by TAC under the Private Chef Manager brand, through which Partners offer Chef services to Clients.
9. Partner means a corporate entity, concierge service, villa, or business intermediary that operates a branded Marketplace storefront.
10. Concierge means a third-party representative booking and managing services on behalf of a Client through the Marketplace.
11. Booking Value means the total price payable by the Client for the Chef service booked.
12. Gift Card means a prepaid voucher with a unique redemption code, purchased through the Platform, that entitles the holder to book a single Chef service up to the value of the Gift Card.

3. Account Registration

To use the Platform or Marketplace, you must create an account. You must provide accurate information, including your name, email address, and phone number. You are responsible for maintaining the confidentiality of your account credentials. You agree to use the Platform only for lawful purposes and in accordance with these Client Terms.

If you are booking through a Partner's Marketplace, an account may be created automatically upon completing a booking. Concierges booking on behalf of Clients will have their own account and may manage bookings on the Client's behalf.

4. Booking Process

4.1 Discovering Chefs

You can browse available menus and service options on the Platform. Menu listings display pricing, cuisine type, dietary accommodations, and other relevant details. You may filter by cuisine type, dietary requirements, price range, location, and other criteria. The presentation of available services may evolve as the Platform develops.

4.2 Submitting a Booking Request

To request a booking, you submit details including your desired date, time, number of guests, location, dietary preferences, and any special requests. You may also request a custom quote. TAC will notify interested Chefs of your request.

4.3 Chef Offer and Acceptance

A Chef may respond to your request with an Offer, detailing the menu, pricing, and service terms. You may accept the Offer, negotiate terms, or decline. Once you accept an Offer and payment is processed, the booking is confirmed.

4.4 Payment and Confirmation

Payment is processed through TAC's secure payment gateway. Upon successful payment, you will receive a booking confirmation with all details. You and the Chef will have access to communicate through the Platform to finalize service details.

4.5 Modifications and Amendments

If you wish to modify a confirmed booking (e.g., change the menu or number of guests), you must contact the Chef through the Platform. The Chef may accept or decline the modification. Any changes to pricing must be mutually agreed upon and processed through the Platform.

4.6 Marketplace Bookings

If you are booking through a Partner's Marketplace, the booking process follows a streamlined flow: you browse available menus and Chefs, select a menu, choose your event details (date, time, guests, location), and proceed to checkout. Payment is processed through the Marketplace at the time of booking.

Marketplace bookings support two modes: (a) Guest mode, where you are the guest and provide your own details; and (b) Concierge mode, where a Concierge books on behalf of a Client. In Concierge mode, the Concierge provides their email and optionally the guest's name. The Concierge will have access to manage the booking on the Client's behalf.

After payment, you will receive a confirmation and access to manage your booking through TAC's standard booking management interface, branded with the Partner's identity.

5. Prices and Fees

5.1 Pricing Transparency

All prices quoted by Chefs are transparent and inclusive of the Chef's service. The Booking Value is the amount you pay to the Chef for the service. TAC does not add additional service fees or commissions to the Client; the Chef's commission with TAC is separate and not charged to you.

5.2 Additional Charges

Some Chefs may charge additional fees for specific accommodations (e.g., premium ingredients, specialized dietary services, travel beyond a certain distance). These charges must be agreed upon before the booking is confirmed and should be documented in the Offer.

5.3 Currency and Conversion

Prices are displayed in the currency of your location. If payment is made in a different currency, your payment provider will convert the amount at the prevailing exchange rate.

5.4 No Hidden Fees

TAC guarantees that there are no hidden fees. The total amount you pay at checkout is the final amount you will be charged.

5A. Gift Cards

Take a Chef Gift Cards allow users to purchase in advance a private chef experience through the Platform. The purchase, delivery, or use of a Gift Card implies acceptance of these conditions as well as the general Terms and Conditions governing the use of the Platform.

5A.1 Single Use

Each Gift Card may be used only once and may be applied to a single reservation or service arranged through the Take a Chef Platform.

5A.2 Redemption Period

The code associated with the Gift Card must be redeemed within twelve (12) months from the date of purchase. Once the code has been redeemed within this period, the service itself may be scheduled for a later date.

5A.3 Minimum Advance Notice

Once the Gift Card has been redeemed, the service date must be scheduled at least five (5) calendar days in advance of the event date.

5A.4 Chef Availability

Take a Chef operates as a platform that connects users with independent professional chefs. Therefore, the availability of chefs for a specific date or location cannot be guaranteed. If no chefs are available for the requested date, the user will be required to select an alternative date, modify the request conditions, or choose from the proposals received through the Platform.

5A.5 Excluded Dates

Gift Cards may not be used for services scheduled during certain high-demand dates or special holidays, including: December 24th, December 25th, December 31st, and January 1st. Take a Chef reserves the right to modify or extend the list of excluded dates when required for operational or service reasons.

5A.6 Modifications and Additional Services

If the Gift Card holder wishes to add guests, modify the experience, or request additional services exceeding the value covered by the Gift Card, such modifications must be arranged through the Take a Chef Customer Support team. Any additional amount will be calculated according to the applicable per-person rate or the price of the requested additional services, and must be paid by the user before the service is confirmed.

5A.7 Application of General Terms

Reservations made using Gift Cards remain subject to all applicable Take a Chef policies and conditions, including the cancellation and modification policies in force at the time of booking.

6. Cancellation and Refund Policy

6.1 Marketplace Cancellation Policy

For bookings made through the Marketplace (on or after the Marketplace launch date), the following cancellation policy applies:

• More than 15 days before the scheduled service: You receive a 100% refund.
• Within 24 hours of payment if the service is more than 3 days away: You receive a 100% refund.
• Less than 15 days before the service: No refund is provided.

6.2 Direct Platform Cancellation Policy

For bookings made directly through the Take a Chef Platform (not through a Marketplace), the cancellation policy is determined by the individual Chef and will be specified in the Offer. Typical policies include:

• More than 15 days before the service: Full refund.
• Less than 15 days before the service: No refund.

6.3 How to Cancel

To cancel a booking, log into your account and select the booking. Follow the cancellation process. You will receive a confirmation of your cancellation and any applicable refund will be processed to your original payment method within 5-10 business days.

6.4 Chef Cancellations

If a Chef cancels your booking, you will be notified immediately and will receive a full refund regardless of when the cancellation occurs. TAC will assist you in finding an alternative Chef if possible.

6.5 Refund Processing

Refunds are processed to your original payment method. The refund will appear in your account within 5-10 business days, depending on your bank.

6.6 Non-Refundable Bookings

Some promotional bookings or special offers may be non-refundable. This will be clearly indicated at the time of booking.

6.7 Dispute Resolution for Refunds

If you believe you are entitled to a refund and have not received one, you may file a dispute through the Platform. TAC will review your claim and make a determination.

7. Use of the Platform and Conduct

7.1 Permitted Use

You agree to use the Platform only for the lawful purpose of discovering and booking personal chef services. You must not use the Platform for any illegal activity, fraud, or misrepresentation.

7.2 Prohibited Conduct

You must not:

• Harass, abuse, or discriminate against any Chef, Partner, or other user.
• Attempt to access the Platform through unauthorized means or bypass security measures.
• Publish false reviews or manipulate ratings to harm a Chef's reputation.
• Attempt to reverse a payment or initiate a chargeback without valid reason.
• Disclose another user's personal information without consent.

7.3 Account Security

You are responsible for maintaining the security of your account login credentials. If you suspect unauthorized access, notify TAC immediately. TAC is not liable for unauthorized access caused by your negligence.

7.4 Reviews and Ratings

You may leave reviews and ratings for Chefs after your booking. Reviews must be truthful and based on your genuine experience. You agree not to post false, defamatory, or abusive reviews. TAC reserves the right to remove reviews that violate these terms.

7.5 Marketplace Conduct

When booking through the Marketplace, you agree not to contact the Chef or Partner outside of the Platform to arrange services or payments. All bookings must be processed through the Marketplace. You must not share booking access credentials with unauthorized third parties.

8. Your Responsibilities as a Client

8.1 Accurate Information

You are responsible for providing accurate information in your booking request, including date, time, location, number of guests, and any dietary requirements or allergies. Inaccurate information may result in the Chef being unable to fulfill your booking or provide appropriate service.

8.2 Communication and Responsiveness

You must be responsive to communications from the Chef regarding booking details. The Chef may need to clarify dietary requirements, confirm arrival times, or discuss kitchen facilities. Failure to respond may delay the Chef's preparation or result in service delays.

8.3 Property Access and Facilities

You are responsible for providing the Chef access to the location at the agreed-upon time. You must ensure that adequate kitchen facilities and equipment are available for food preparation. If the Chef arrives and finds inadequate facilities, the Chef may decline to proceed, and your refund rights may be limited.

8.4 Off-Platform Payments

All payments must be made through the Platform or Marketplace. You must not pay the Chef directly or through unofficial payment methods. This prohibition extends to Marketplace bookings. You must not pay or attempt to pay a Chef outside of the Marketplace for any booking initiated through a Partner's Marketplace. Off-platform payments void the protections provided by the Platform and may result in account suspension.

8.5 Adherence to Chef Requirements

You must follow any reasonable instructions or requirements specified by the Chef (e.g., providing access codes, informing the Chef of allergies, ensuring adequate refrigeration space). Non-compliance may result in the Chef being unable to deliver the agreed-upon service.

9. Dispute Resolution

9.1 Reporting an Issue

If you experience an issue with a booking (e.g., Chef cancelled, service quality concerns), you must report it to TAC within 24 hours of the service date. Provide details of the issue and any supporting documentation (e.g., photos, messages).

9.2 Investigation and Resolution

TAC will investigate your complaint by reviewing your booking details, communications with the Chef, and the Chef's account. TAC may request additional information from you or the Chef. Based on the investigation, TAC may offer a refund, credit, or other resolution.

9.3 Service Quality Issues

If you report issues such as inadequate food quality, late arrival, or unprofessional conduct, TAC will assess the validity of your claim. Valid claims may result in a refund of up to 100% of the Booking Value, depending on the severity of the issue.

9.4 Chef Replacement

In some cases, if a Chef cancels close to your booking date, TAC may attempt to find and assign a replacement Chef. If a replacement is found and accepted by both you and the replacement Chef, your original booking is fulfilled with the replacement Chef. If no replacement is found, you will receive a full refund.

9.5 Feedback and Appeals

If you disagree with TAC's resolution, you may provide additional feedback within 14 days. TAC will review your appeal, but TAC's final decision is binding.

9.6 No Payment Reversal or Chargeback

You agree that your sole remedy for issues is through TAC's dispute resolution process.

9.7 Marketplace Disputes

For bookings made through the Marketplace, the Partner is the primary decision-maker in the dispute resolution process. TAC acts as facilitator, providing the platform, communications, and administrative support, but the final resolution decision corresponds to the Partner. Compensation guidelines for Marketplace bookings are outlined in the Chef Terms (Section 8A.5) and apply equally to Client refund expectations.

10. Privacy and Data Protection

TAC collects and processes your personal information in accordance with applicable data protection laws, including GDPR. Your information is used to facilitate bookings, process payments, communicate with you, and improve the Platform. TAC will not share your information with third parties without your consent, except as necessary to process your booking (e.g., with the Chef, payment processor).

For more information about how your data is handled, please refer to TAC's Privacy Policy.

11. Chef Independent Contractor Status

Chefs are independent contractors and are not employees or agents of TAC. You engage a Chef for a specific service. The Chef is responsible for the quality, safety, and legality of their services. TAC is not liable for the Chef's conduct, negligence, or failure to perform. If you are injured or property is damaged due to a Chef's actions, your recourse is with the Chef directly, not TAC.

12. Limitation of Liability

To the maximum extent permitted by law, TAC is not liable for indirect, incidental, special, consequential, or punitive damages—including loss of profits, data, or goodwill—arising from your use of the Platform or booking of Chef services. TAC's total liability to you for any claim is limited to the greater of (a) the total amount you paid for the booking giving rise to the claim, or (b) EUR 500.

These limitations do not apply to: (a) liability arising from TAC's intentional misconduct (dolo) or gross negligence (culpa grave); (b) liability for death or personal injury caused by TAC's negligence; or (c) any liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights under Spanish and EU law. Chef services are delivered by independent Chefs, not by TAC. TAC's liability is limited to platform-related issues (technical errors, payment processing, data breaches attributable to TAC) and does not extend to the Chef's service execution.

13. Indemnification

You agree to indemnify and hold harmless TAC and its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Platform, your booking of services, or your violation of these Client Terms.

14. Intellectual Property

All content on the Platform, including logos, text, graphics, and software, is owned by TAC or its licensors. You are granted a limited license to use the Platform for its intended purpose. You may not copy, reproduce, or distribute Platform content without permission.

14.1 Contact for Notices

For legal notices or formal communications, contact Take a K2K, S.L. at: Valcarlos 36, 3B, 28050 Madrid, Spain. Email: [email protected].

15. Dispute Resolution and Governing Law

15.1 Informal Resolution

Before initiating formal proceedings, you agree to attempt informal resolution of any disputes with TAC. You must contact TAC in writing describing the dispute and proposing a resolution. TAC will respond within 30 days.

15.2 Governing Law and Jurisdiction

These Client Terms are governed by the laws of Spain. Any disputes not resolved through informal resolution shall be submitted to the courts of Madrid, Spain. However, if you are a consumer resident in the European Union, nothing in these Terms shall deprive you of the protection afforded by the mandatory provisions of the law of your country of habitual residence, nor limit your right to bring proceedings before the courts of your country of residence as provided under Regulation (EU) No 1215/2012. A list of consumer dispute resolution entities in EU Member States is available at consumer-redress.ec.europa.eu/dispute-resolution-bodies.

15.3 Entire Agreement

These Client Terms, together with the Privacy Policy and any applicable platform guidelines, constitute the entire agreement between you and TAC regarding your use of the Platform and Marketplace. Any previous agreements or understandings are superseded.

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By using the Platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions. We appreciate your trust in Take a Chef and look forward to helping you create a memorable dining experience!